NCDTech IT Services

Now that you’ve invested a lot of time, energy and resources into your business and IT infrastructure, it’s important to keep your systems up and running with regularly-scheduled, high-quality IT services.

Just like your office building or even your car – things can break. To reduce your risk, you need to perform routine maintenance. And it’s important to have a qualified person performing the service. You don’t trust just any contractor or mechanic. That’s why when it comes to your network and workstations, you need a team of qualified IT professionals.

Whether you have existing internal IT staff that need some additional support or are outsourcing IT solutions, NCDTech has you covered.

Have an existing internal IT staff?

NCDTech offers both Downstream and Upstream IT Services for clients with an existing internal IT Staff.

• Downstream IT Services are a perfect solution if you have your own internal IT manager, but require some degree of supplemental IT services. NCDTech can supplement your staff with expertise knowledge on an ongoing or per-project basis. Our Help Desk support and ticketing system will help troubleshoot issues and our reporting tools will help you keep track of what’s going on.
• Upstream IT Services are ideal for clients that have IT staff members, but need project management and strategic consulting, NCDTech offers upstream IT services to provide oversight and keep your staff on-track.

Need a turn-key IT solution?

Having an in-house IT department is a huge responsibility. Your business must cover the cost of salary and benefits – and that’s not all. With an in-house IT staff, you may not be able to employ experts in each area with which you need help, leaving you with a limited knowledge pool. And if your in-house IT person leaves your company, what do you do?

NCDTech can provide you with an entire IT staff – from virtual CIO and technical business consulting, to Help Desk & Support and special projects.

NCDTech IT Services Highlights

• Local call center and remote-fix capabilities for immediate response time
• Ability to escalate to on-site tech support when needed
• HIPAA and Sarbanes Oxley Compliant
• Real-time Reporting
• Help Desk & ticketing system